Frequently asked questions
Dear Antec Customer,
Thank you for purchasing one of our many products, which we
know you will be very satisfied with. It is our desire to provide you with nothing
but the very best in products.
In an effort to provide you with nothing but excellent
customer service, we are notifying you that we are moving the processing of our
Rebate Program to a third-party vendor. This move will make our current program
even better and will provide you with a higher level of Customer Service. During
this transition, there may be unexpected delays for rebates that were submitted
on or before 7/31/12. If you submitted your rebate request with all the required
documents, please be assured that we are working hard to get it processed quickly.
You should receive an email confirmation letting you know the status of your rebate
submission no later than 9/30/12.
In the meantime, should you have questions, please
email us at email@example.com.
We thank you for your patience and understanding
during this period.
Antec reserves the right to substitute a check of equal value
in lieu of a Visa prepaid card at its discretion.
Click on a question to reveal the answer.
Now that I’ve purchased a qualifying product from Antec, what items do I need to send in with my claim?
You will need to send in the following items:
- The rebate request form that was received upon purchase
- The original "Proof of Purchase" UPC barcode cut from the product box
- A copy of a dated store identified receipt/order confirmation with purchase price(s) circled
I’ve gathered all of my items for my claim, where do I send them?
Dept.# (Can be found on your rebate request form)
P.O. Box 52106
Phoenix, AZ 85072
(The exact format for mailing can be found on your Rebate Request form)
How long will it take for me to receive my rebate?
Due to a high number of rebates being processed we ask that you allow us the full 60 days to process your rebate.
If it has been past the 60 days, how may I contact Antec for an update regarding my rebate?
Will I be contacted if my rebate is denied?
Yes, you will receive an email from us as long as we have a valid email address. You can visit antecrebates.com for further information.
Is there anything that I can do to assure that my rebate gets approved?
Yes to ensure that your rebate gets approved and processed in a timely manner please do the following:
- Read the Terms and Conditions section of your Rebate Request Form to ensure you follow and are in accordance all guidelines.
- Be sure to send in all requested information prior to the postmark deadline specific to the promotion you are claiming for.
- Write legibly on your Rebate Request form to ensure easy and accurate processing for our rebate department.
I have an outstanding rebate from 2008 that I sent to CPG, how do I claim this rebate?
Please contact our Rebate department at firstname.lastname@example.org with a subject of “CPG Rebate”
What type of reward will I receive if approved for my rebate?
You will receive an Antec Prepaid Visa Card. For further information about the card, please read the details when you receive the card.
In Canada, the card is issued by Peoples Trust Company pursuant to a license by
Visa Inc. In the U.S., the card is issued by MetaBankTM, Member FDIC, pursuant to
a license from Visa U.S.A. Inc. The promotional card is given to you as a rebate
and no consideration, value or money has been paid by you in exchange for the card.
Cards do not have cash access and can be used at any merchants that accept Visa
(debit) cards; valid for up to 6 months; unused funds forfeit at midnight EST the
last day of the month of the valid thru date, subject to applicable law. Country
restrictions apply and are subject to change. Cards issued in the name submitted
on the rebate form and are not transferable. Card cannot be issued to minors. Card
terms, conditions and limitations apply. For details, see MyPrepaidCenter.com/site/visa-univ-can
(CAN), or MyPrepaidCenter.com/site/visa-promo (U.S.).